Shipping Policy – Flowali 🚗💨
At Flowali, we are committed to providing a smooth and reliable shipping experience for our customers. Please review our shipping policy below for details on processing times, delivery options, international shipping, and other important information regarding vehicle transportation.
1. Order Processing Time
- Orders for vehicles are processed within 2-5 business days after payment confirmation and verification.
- Orders placed on weekends or holidays will be processed on the next business day.
- If there are delays due to high demand or unforeseen circumstances, we will notify you via email or phone.
2. Shipping Methods & Delivery Time
We offer the following vehicle shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 7-14 business days | Varies by location |
| Expedited Shipping | 3-7 business days | Additional charge applies |
| International Shipping | 2-4 weeks (depending on customs) | Varies by country |
🚛 Shipping times may vary based on distance, customs clearance, and external factors beyond our control.
3. Shipping Destinations
- Domestic Shipping: Flowali ships vehicles across the U.S. using trusted carriers specialized in luxury and supercars.
- International Shipping: We ship globally, but availability may vary based on import regulations in your country. If we cannot ship to your location, we will notify you before processing the order.
📌 International customers are responsible for import duties, taxes, and compliance with local regulations.
4. Shipping Costs
- Shipping costs are calculated based on distance, vehicle type, and delivery preferences.
- Free shipping may be available for select high-value purchases—please check with our sales team.
- International customers must cover customs duties and import taxes as required by their country’s regulations.
5. Tracking Your Order
- Once your vehicle has been dispatched, you will receive a tracking number and shipment details via email.
- If you do not receive tracking updates within 3 business days, please check your spam folder or contact us for assistance.
- Our logistics team will keep you informed throughout the shipping process to ensure a hassle-free experience.
6. Lost, Stolen, or Delayed Shipments
- Flowali is not responsible for lost or stolen shipments after the vehicle has been marked as “Delivered”.
- If your shipment is delayed or lost in transit, please contact the carrier first. If further assistance is needed, our customer support team is happy to help.
- Unforeseen circumstances, such as weather disruptions or customs delays, may affect delivery times.
7. Address Accuracy & Changes
- Please ensure that your shipping address is correct before completing your order.
- If you need to modify your delivery address, contact us within 24 hours of placing your order. Once the vehicle is shipped, address changes cannot be made.
8. Damaged or Incorrect Orders
- If your vehicle arrives damaged or with incorrect specifications, please contact us within 48 hours of delivery.
- Provide clear photos and documentation of the issue, and our team will work with you to resolve the problem promptly.
9. Returns Due to Failed Delivery
- If an order is returned to Flowali due to an incorrect address or failure to collect, the customer may be responsible for additional reshipping fees.
- We highly recommend ensuring that all details are accurate before confirming your order.
10. Contact Us
For any questions regarding our shipping policy, feel free to contact our support team:
📍 Showroom Address: 4599 Thorn Street, Garden Grove, California
📞 Phone Number: 307-621-0431
📧 Email: info@flowali.xyz
🌐 Website: https://flowali.xyz/
🚀 Thank you for choosing Flowali – Experience Luxury, Performance, and Excellence!