Refund and Return Policy – Flowali 🚗💨

At Flowali, we are committed to ensuring customer satisfaction with every vehicle purchase. Due to the high-value nature of luxury and supercars, we have a strict refund and return policy in place. Please review the details below to understand the process for returns, refunds, and exchanges.

1. Return Eligibility

  • All vehicle sales are final unless stated otherwise in your purchase agreement.
  • Returns and exchanges may be considered only in cases of significant defects or misrepresentation.
  • Vehicles must be returned in their original condition, with no modifications, damages, or alterations.
  • Non-returnable items include:
    • Customized or modified vehicles (special paint, interior upgrades, or performance modifications)
    • Vehicles with mileage exceeding the agreed-upon limit
    • Leased vehicles (subject to lease terms & conditions)

📌 Customers are encouraged to thoroughly inspect their vehicle before finalizing the purchase.

2. How to Initiate a Return or Exchange

If you believe your vehicle qualifies for a return or exchange, follow these steps:

1️⃣ Contact Us: Email info@flowali.xyz or call 307-621-0431 within 48 hours of vehicle delivery with your order details and reason for return.
2️⃣ Inspection Process: Our team will review your request and schedule a professional inspection of the vehicle.
3️⃣ Return Approval: If approved, we will provide instructions for returning the vehicle, including necessary shipping or dealership return procedures.

📌 Unapproved returns will not be accepted.

3. Refund Process

  • Refunds will be processed only after successful inspection and approval.
  • If approved, refunds will be issued via the original payment method within 7-14 business days.
  • Refund amounts may be subject to restocking fees, depreciation deductions, and administrative costs.
  • Deposits on vehicle orders are non-refundable unless otherwise stated in the contract.

4. Exchanges

  • Exchanges may be available for a vehicle of equal or greater value, subject to approval and stock availability.
  • Customers must cover any price difference, applicable taxes, and transfer fees.
  • If the desired vehicle is unavailable, we may offer store credit toward a future purchase.

5. Non-Returnable Items

The following items and services are non-returnable and non-refundable:
🚫 Custom-ordered or specially configured vehicles
🚫 Vehicles with excessive wear, damage, or modifications
🚫 Extended warranties, insurance policies, and service contracts
🚫 Delivery and shipping fees

6. Damaged or Defective Vehicles

  • If your vehicle arrives damaged or with factory defects, notify us within 48 hours of delivery.
  • We will arrange for an inspection and provide a resolution, which may include:
    ✅ Repair services at no cost to you
    ✅ Exchange for a similar vehicle
    ✅ Partial refund for repairs (if agreed upon)

📸 Please provide clear photos and documentation when reporting any damage.

7. Shipping Costs for Returns

  • Customers are responsible for all return shipping fees, unless the return is due to manufacturer defects or dealer error.
  • We recommend using insured and trackable transport services, as Flowali is not liable for damages incurred during return shipping.

8. Late or Missing Refunds

  • If you haven’t received your refund after the expected processing time, please:
    ✔️ Check with your bank or credit card provider (some refunds may take time to reflect).
    ✔️ Contact us at info@flowali.xyz for further assistance.

9. Contact Us

For any refund, return, or exchange inquiries, please reach out to our customer support team:

📍 Showroom Address: 4599 Thorn Street, Garden Grove, California
📞 Phone Number: 307-621-0431
📧 Email: info@flowali.xyz
🌐 Website: https://flowali.xyz/

🚀 Thank you for choosing Flowali – Your trusted destination for luxury and performance vehicles!